I usually love this game but I started a new account named sven79 1B727419 and a special offer came up of 3000 gems and a builder for 2$ well I bought it and never received it even though it got took out of my account 3 different times. I have asked many times under ask a question and have not gotten a response in over a week. Was wondering who I need to get ahold of about this or where I need to report this.